My name is Mike Williams and I joined Cartrefi Cymru as a Support Worker because I attended an open day with the company when I was out of work.
What’s the best part of your job?
The best part of my job is helping clients being happy in their own home and putting a smile on their face.
What made you decide on the role?
I chose this role because I was out of work at the time. I’ve never looked back because it’s so rewarding. It can be challenging, but you learn something new every day. The thing I like best about my job is putting a smile on clients faces, being happy and proud after my shift, feeling I’ve made a difference to those we look after.
Why do you enjoy your role?
You keep learning no matter how long you have been in the job, always be ready to learn new things.
What key skills are needed to do your role well?
To be a good carer you need to be patient, you learn new things every day. Life skills are important as well, I always treat people how they want to be treated and how I would be expected to be cared from if I need care someday (hopefully not for a long time).
The key skills you need to be a carer are to be a good listener. Be flexible with working patterns. Help people put a smile on their face.