Accessibility Statement

This statement applies to the Careersville website, including its English and Welsh pages, learning playlists and downloadable documents.

Health Education and Improvement Wales (HEIW) runs this website. We want everyone to be able to explore careers information and use the learning resources. If you find a page, activity or document difficult to use, you can ask us for the information in another format.

How accessible this website is

We know that some parts of Careersville are not fully accessible:

• Some images in the healthcare science and pharmacy playlists have file names instead of useful descriptions. A screen reader may read out the file name without telling you what the image shows.
• Some downloadable PDFs, including apprenticeship and bursary resources, do not have descriptive titles. This can make it difficult to tell which document you have opened.
• Some PDFs lack the structure, image descriptions or language information that screen readers use to navigate a document and read it aloud correctly.

 

Our previous statement also reported difficulty changing line height and text spacing. The latest automated checks did not establish whether this problem has been resolved.

Feedback and contact information

If you need information in another format, such as large print, easy read, audio, braille or an accessible PDF:

• Email: heiw.people@wales.nhs.uk
• Telephone: 03300 585 005

Please tell us which page, activity or document you need and which format works for you. We will respond within 30 working days.

Reporting accessibility problems with this website

To report an accessibility problem, or if you think we are not meeting accessibility requirements, email heiw.digital@wales.nhs.uk. If possible, include the page address and tell us what you were trying to do.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HEIW is committed to making Careersville accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Careersville does not fully meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard because of the issues listed below. Further testing is needed to confirm its overall compliance status.

Non-accessible content

Images in learning playlists: Some images use a file name as their text alternative. For example, an image in the healthcare science playlist is announced as “stock-image.jpg”. This does not meet WCAG 2.2 success criterion 1.1.1, Non-text Content.

Downloadable documents: Some PDFs have blank titles, including the English Apprenticeships: A Guide for Parents and English and Welsh apprenticeship application guides. This does not meet success criterion 2.4.2, Page Titled.

The report also identified PDFs without document structure tags or a specified language. These issues affect success criteria 1.3.1, Info and Relationships, and 3.1.1, Language of Page. Some PDF images lack text alternatives; we need to check which images convey information and which are decorative under criterion 1.1.1.

What we are doing to improve accessibility

Our priorities are to give playlist images useful descriptions and make downloadable documents easier to identify, navigate and read. Where a document is difficult to use, you can request an alternative format using the contact details above.

Further manual testing is needed on the English and Welsh pages. This includes checking whether people can explore the Careersville map and open careers information using a keyboard, whether text remains readable when spacing is increased, and whether screen readers announce groups of homepage controls clearly.

We also need to check the loading animation and how people find individual playlist lessons. We will update this statement as issues are fixed and retested.

Preparation of this accessibility statement

The original statement was prepared on 26 September 2023. This revised statement was prepared on 20 October 2026.

The automated site report dated 20 October 2026 checked 1,321 URLs and reported accessibility findings on 300 pages. It used rules referencing WCAG 2.1 and included Level AAA findings, so this figure is not a count of pages that failed WCAG 2.2 AA.

A separate Silktide check of the desktop homepage used the WCAG 2.2 AAA setting. It flagged a possible issue with the label for a group of controls, which needs manual checking. Its warnings about enhanced contrast and larger controls relate to Level AAA and do not, by themselves, establish failures at Level AA.

We will review this statement at least annually and update it when changes to the website or new test results affect its accuracy.